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Contact IronTV support
Questions about the service, a device you are unsure of, or an existing line that needs attention — our team is here and answers around the clock.
We are here to help
Whether you are weighing up your first subscription or troubleshooting a channel at midnight, send us the details and a person will come back to you. Fields marked with an asterisk are required.
Support hours
Open 24 hours a day, 7 days a week, covering Eastern through Pacific time. Average first reply is under thirty minutes; complex installation cases are resolved the same day.
[email protected] — best for billing questions and anything needing a written record.
+1 514 447 7860 — best for setup help, because you can send a photo of the screen.
Mailing address
IronTV Media Inc.1122 4 Street SW, Suite 310
Calgary, AB T2R 1M1
Canada
Already stuck mid-install? Include the MAC address from Settings › Application info in IBO Player and we will diagnose it in one reply. The setup guide covers most cases before you need us.
Looking to sell IronTV rather than watch it? See the reseller programme.
Send us a message
One short form. We reply on WhatsApp so you can send screenshots.
Answered before you ask
Three questions that account for most of our inbox.
Under thirty minutes on average, at any hour. Overnight messages in Canadian time zones are picked up by our international desk, so you are never waiting until morning.
Absolutely — send the channel name and we will confirm whether it is carried, in which quality, and whether catch-up is available. The full category breakdown is on our channels page.
No. The entry point is the paid Try 1 Month plan at CA$10.99, which gives you the complete service for thirty days. See the pricing page for all five options.