Frequently asked questions

IronTV is a Canadian IPTV subscription service. Instead of a coaxial cable or a satellite dish, your channels travel over your existing internet connection and are decoded by the IBO Player application on one device of your choice. There is no installer visit, no dish on the roof and no rented set-top box on your monthly bill.

IBO Player is the only application IronTV supports, and it is the only one our credentials are issued for. It runs on Amazon Fire TV Stick, Android phones and tablets, Android TV boxes, LG webOS and Samsung Tizen televisions, Windows, macOS, Linux and MAG-style set-top boxes. Our support desk troubleshoots IBO Player only.

One device at a time. You may move the line to a different television, box or phone whenever you want by entering your credentials there, but simultaneous streaming on two screens is not permitted and will flag the account.

Most orders are live within minutes of payment clearing, and effectively always inside a few hours. Your username, password and playlist link arrive on WhatsApp, and an advisor confirms on WhatsApp that the line is registered to the right device.

Plan on roughly 10 Mbps for HD, 15 Mbps for Full HD and 25 Mbps for 4K on a stable connection. A wired Ethernet link always outperforms Wi-Fi on a Fire TV Stick. Our anti-freeze delivery drops resolution rather than stalling when the line dips.

Only by taking the introductory plan. New customers start on the paid Try 1 Month plan at CA$10.99, which opens the complete service for thirty days at an introductory price — the same channels, the same on-demand library and the same support as any longer plan.

They do not. Nothing is stored to charge you again. When your term ends the line simply stops, and you renew only if you choose to message us.

Yes. The line-up carries roughly 900 Canadian feeds in English and French, including regional networks, plus the hockey, football and pay-per-view sports channels most households sign up for in the first place.

Message support. The overwhelming majority of cases are fixed by a playlist reload that takes about two minutes. If a specific feed has changed upstream we re-map it, usually the same day.

Your advisor sends the current secure payment options on WhatsApp once you submit the order form. IronTV never stores card numbers and no payment details are entered on this website.

All sales are final once an account has been activated, because access is immediate and digital. Verified outages exceeding 72 consecutive hours and duplicate charges are the two exceptions, both set out in our refund policy.

Yes. IronTV sells credit packages that let you create and manage your own customer lines from a dedicated panel, with margins you set yourself. Details are on the reseller page.